We do not and will not sell your personal information to third-parties or other companies. We collect and store information for various uses depending on how you interact with our site. We store this information indefinitely.
The information below is automatically detected or provided by you to utilise the full functionality of our services.
|User Type||Information Collected||Why We Collect It|
|Site Visitor||IP Address||Internal & External Troubleshooting|
|Customer||First & Last Name||Order Fulfilment, Analytics|
|Customer||Email Address||Order Confirmation & Tracking, Remarketing, Support, Maestro Label Designer|
|Customer||Phone Number||Order Fulfilment|
|Customer||Invoice Information||Order Fulfilment|
|Customer||Dispatch Information||Order Fulfilment|
|Customer||Device Data||Fraud Detection|
Other information is voluntarily provided by you to access non-essential functions of the site. This includes your name and email address for submissions to the following sections: Customer Ideas, Product Reviews, Testimonials, Forum, Support, and other areas where users may voluntarily submit information. This information is used to email reward codes, provide support, and attribute your submitted content to the public name or nickname you specify during creation. It does not expire.
If you create or upload a design using Maestro Label Designer, or by using templates available on the Site, we collect the Personal Information you may use to customize the product, such as the name of your business, your address, or phone number. It does not expire.
All of the communication between site users and Online Labels is transmitted over an HTTPS connection. Our servers are PCI-compliant for the safe storage of payment information. In addition, sensitive information is encrypted and stored in a secure data centre.
If you have an OnlineLabels.com account, visit the Privacy Settings section to request a copy of your personal information and/or ask us to delete it. For non-account holders or to speak with a customer service representative regarding this request, please call 0203 051 9664. You will need to confirm your identity via a two-factor authentication email before requests are processed.
Within My Account, you are also able to unsubscribe from promotional emails or special offers and update any personal details including your contact, billing, and shipping information.
No personally identifiable information gathered through registration, checkout, or support inquiries will be sold to others for marketing purposes. There may be cases where it's necessary to share this data with our affiliates, partners, and other third-parties for the purposes of order fulfilment.
In order to process your credit card and complete your purchase, we securely transfer your information to our payment processor for authorization and approval. Additionally, we may use third-party companies to perform various functions including order fulfillment, package delivery, postal and e-mail delivery, data analysis, and credit processing. The third parties we use for these purposes have limited access to your personal information and are not permitted to use it for other purposes.
We may also use your personal information where necessary to abide by applicable laws and legal obligations including complying with a judicial proceeding, court order, or legal process.
Non-personally identifiable information may be shared with organisations for ad targeting and analytics services. These companies include:
OnlineLabels respects and supports the "Do Not Track" setting available within some browsers. If you have this feature enabled, we will not collect information as it pertains to browsing habits and marketing preferences.
We want to ensure you understand and are comfortable with our use and disclosure of your personal information. You can opt out of our data sharing at any time using the buttons below.