Our Privacy Policy
This privacy policy explains how personal information is collected, used, processed, and disclosed by Online Labels Ltd. It includes information about who we are, what information we collect, why we use your information, who we share your information with and why, how we protect your information, and how you can change or review your information. By accessing or using this Site and its related software tools, applications or any other Online Labels Ltd tools, you understand and consent to Online Labels collecting, storing, processing, and sharing your information as described in this privacy policy. We regularly review and may edit or add to this privacy policy, so we encourage you to review it periodically, along with our Terms & Conditions.
Online Labels Ltd is not intended for children under 13. If you are under 13 years of age, then please do not use the Online Labels Ltd Site.
Contacting Us
You can contact us by mail at 247 Blanchardstown Corporate Park 2, Ballycoolin, Dublin 15, D15 XK03, Ireland, by email at privacy@onlinelabels.com, or by telephone at 0203 051 9664
Personally Identifiable Information
We do not and will not sell your personal information to third-parties or other companies. We collect and store information for various uses depending on how you interact with our site. We store this information indefinitely.
Acquired or Necessary Content
The information below is automatically detected or provided by you to utilise the full functionality of our services.
| User Type | Information Collected | Why We Collect It |
|---|---|---|
| Site Visitor | IP Address | Internal & External Troubleshooting |
| Customer | First & Last Name | Order Fulfilment, Analytics |
| Customer | Email Address | Order Confirmation & Tracking, Remarketing, Support, Maestro Label Designer |
| Customer | Phone Number | Order Fulfilment |
| Customer | Invoice Information | Order Fulfilment |
| Customer | Dispatch Information | Order Fulfilment |
| Customer | Device Data | Fraud Detection |
User-Submitted Content
Other information is voluntarily provided by you to access non-essential functions of the site. This includes your name and email address for submissions to the following sections: Customer Ideas, Product Reviews, Testimonials, Forum, Support, and other areas where users may voluntarily submit information. This information is used to email reward codes, provide support, curate content, and attribute your submitted content to the public name or nickname you specify during creation. It does not expire.
If you create or upload a design using Maestro Label Designer, or by using templates available on the Site, we collect the Personal Information you may use to customize the product, such as the name of your business, your address, or phone number. It does not expire.
How We Secure It
All of the communication between site users and Online Labels is transmitted over an HTTPS connection. Our servers are PCI-compliant for the safe storage of payment information. In addition, sensitive information is encrypted and stored in a secure data centre.
How To Access, Update, Or Delete Your Personal Information
If you have an OnlineLabels.com account, visit the Privacy Settings section to request a copy of your personal information and/or ask us to delete it. For non-account holders or to speak with a customer service representative regarding this request, please call 0203 051 9664. You will need to confirm your identity via a two-factor authentication email before requests are processed.
Within My Account, you are also able to unsubscribe from promotional emails or special offers and update any personal details including your contact, billing, and shipping information.
Third-Party Access
No personally identifiable information gathered through registration, checkout, or support inquiries will be sold to others for marketing purposes. There may be cases where it's necessary to share this data with our affiliates, partners, and other third-parties for the purposes of order fulfilment.
In order to process your credit card and complete your purchase, we securely transfer your information to our payment processor for authorization and approval. Additionally, we may use third-party companies to perform various functions including order fulfillment, package delivery, postal and e-mail delivery, data analysis, and credit processing. The third parties we use for these purposes have limited access to your personal information and are not permitted to use it for other purposes.
We may also use your personal information where necessary to abide by applicable laws and legal obligations including complying with a judicial proceeding, court order, or legal process.
Non-personally identifiable information may be shared with organisations for ad targeting and analytics services. These companies include:
- Google provides advertising services, delivers organic and paid analytics, and conducts customer reviews
- Microsoft delivers advertising reporting
- Reviews.co.uk conducts customer reviews
Optional Components
Maestro Label Designer Font Finder browser extension allows Maestro Label Designer to access the fonts installed on your computer (available for Chrome, Microsoft Edge, and Opera browsers).
Do Not Track Signals or Similar Mechanisms
OnlineLabels respects and supports the "Do Not Track" setting available within some browsers. If you have this feature enabled, we will not collect information as it pertains to browsing habits and marketing preferences.
The Privacy Policy contained herein was last updated 01 October 2024
Your Permissions
We want to ensure you understand and are comfortable with our use and disclosure of your personal information. You can opt out of our data sharing at any time using the buttons below.
Remove all cookies from OnlineLabels and Maestro Label Designer.
Delete CookiesView specific information tied to an OnlineLabels or Maestro Label Designer account.
Change Preferences